This page lists frequently asked questions about our online order process.
Questions:
Which forms of payment do you accept?
Is the order process secure?
I prefer not to enter my credit card details online.
How long does it take to process my credit card?
What are the different steps of the order process?
How quickly will I get my serial number?
Will I receive an invoice?
What about shipment?
What is your refund policy
What does maintenance include?
Can I use my hotmail or gmail address when ordering?
Is your question not listed here? Enter your question in the form below and you will receive an answer within 24 hours.
Q: Which forms of payment do you accept?
A: We accept Visa, MasterCard and American Express for online processing. If you wish to purchase by check or bank transfer, please send an email to orders@redearthsoftware.com.
Back to top
Q: Is the order process secure?
A: Yes, the order system uses Secure Sockets Layer (SSL) to encrypt (128 bit) data and credit card details before being transferred.
Back to top
Q: I prefer not to enter my credit card details online.
A: If you prefer not to order online, you can print out the order form and fax it to: (408) 608-1958. We will process your order and email you the serial number and invoice.
Back to top
Q: How long does it take to process my credit card?
A: Your order will be processed within a couple of hours.
Back to top
Q: What are the different steps of the order process?
A: The steps of the order process are as follows:
- Go to the order page.
- Enter the quantity of the product you wish to order and click 'Add to cart'. Repeat this for every product you wish to order. When you are ready, click 'Checkout'. If you wish to double-check the contents of your cart, click 'View cart'.
- Check the product information and total price. If this is correct, enter your billing information and payment details. Click 'Process order'.
- Your order will be processed within 24 hours and the serial number and invoice will be sent to you by email.
Back to top
Q: How quickly will I get my serial number?
A: You will receive your serial number and invoice within a couple of hours.
Back to top
Q: Will I receive an invoice?
A: Yes, an invoice will be emailed to you in Adobe pdf format.
Back to top
Q: What about shipment?
A: At the moment the software programs are only available in download format, so there is no shipment and there are no shipment charges.
Back to top
Q: What is your refund policy?
Red Earth Software does not accept product returns. A fully working 30-day evaluation version is available for download from our website, enabling you to fully test our products before deciding to purchase.
Back to top;
Q: What does maintenance include?
Maintenance includes technical support and product upgrades. For a more detailed description, please consult the maintenance terms & conditions.
Back to top
Q: Can I use my hotmail or gmail address when ordering?
When entering your contact details, please enter your corporate email address. This helps us to prevent credit card fraud.
Back to top
