Client
Radisson Edwardian Hotels, a collection of 13 luxury hotels in central London, Heathrow and Manchester, providing luxury without pretension.
Business challenge
Radisson Hotels faced a two-fold challenge:
Firstly, to comply with legal requirements, Radisson needed to ensure that no email was sent out without the company disclaimer. The UK Companies Act further requires all company emails to include the company registration number, place of registration and registered office address. Users were asked to add the disclaimer and company information to their Outlook signatures, but there was no way to know for sure whether the disclaimers were being added to every email, potentially leaving a legal loophole.
Secondly, Radisson wanted to create a consistent corporate "look" for their outgoing emails, yet at the same time tailor the branding to each particular hotel. Each Radisson hotel has its own brand: The 5-star Radisson Mayfair Hotel exudes exclusivity, the Radisson Heathrow Hotel is an airport hotel that feels anything but, and the Radisson Hotel in Manchester boasts several awards including Tourism Awards' Hotel of the Year award winner and Expedia Insiders' Select. The challenge was to standardize yet also customize.
Solution
Bobby Abraham, Group IT Manager of Radisson Edwardian Hotels, was given the task to find a way to centrally stamp every email with the necessary legal disclaimer, and ensure that each email included the corporate email look tailored to each particular hotel.
Abraham:“Policy Patrol was recommended to me and when I evaluated the product I was impressed with its ease of use. Policy Patrol closely integrates with our 2003 Exchange Server and Active Directory, allowing us to add email signatures and disclaimers from one central location. Since our Hotels each have their own Active Directory Group, it was easy to configure different email signatures for each hotel, yet still add one disclaimer for all Radisson emails. We also evaluated other products, but we found Policy Patrol to be the easiest to set up and administer”.
“Since it is so easy to update email signatures in Policy Patrol, we now also use the program to announce news and events,” Abraham adds. “For instance we included a banner about Radisson's participation in Earth Hour, where we switched off or dimmed the lights in all of our 13 Radisson Edwardian properties in support of a global initiative to show we care about climate change.”
